Returns, Refunds, Cancellation & Exchange Policy

G T Pack Industries

At G T Pack Industries, we are committed to delivering high-quality flexible packaging materials, including poly-coated paper, laminated rolls, pouches, and aluminium-based laminates. To ensure a transparent and smooth business experience, the following policies apply to all domestic and export orders.

1. Return Policy (Within 15 Days)

• Returns are accepted within 15 days from the date of material delivery, subject to the conditions below:

1.1 Eligible Returns

A return request may be approved if:

• The material is not matching the approved specification, artwork, GSM, micron, or laminate structure.
• There is a manufacturing defect confirmed by our QA team.
• Wrong item or wrong laminate type is supplied.

1.2 Non-Eligible Returns

Return is not applicable for:

• Custom-printed, personalised, or job-specific manufactured material where artwork or cylinders have been approved.
• Shade variations, GSM/micron tolerances within standard industry limits (±5%).
• Damage due to improper storage, moisture exposure, or mishandling at customer premises.
• Material that is partially used, slit, rewound, or altered.

1.3 Return Procedure

• Raise a return request within 15 days of delivery.
• Share clear photos, videos, and invoice details for inspection.
• Material must be returned in original packaging and unused condition.

2. Cancellation Policy (Within 2 Days of Purchase Order)

2.1 Customer-Initiated Cancellation

• Orders can be cancelled within 2 days from the date of Purchase Order (PO).
• For customised/printed orders, cancellation is allowed only before artwork approval or before production begins.
• After production starts, cancellation will not be accepted and charges may apply for material already processed.

2.2 Company-Initiated Cancellation

G T Pack Industries may cancel an order due to:

• Unavailability of raw materials.
• Technical issues or machinery constraints.
• Delay or failure in payment as per agreed terms.
• Incorrect or incomplete PO details.

3. Refund Policy (Within 15 Days After Rectification & Confirmation of Problem)

3.1 Refund Eligibility

    Refunds are issued only after rectification and confirmation of the genuine problem by our QA team. Refund will be provided if:

• The material cannot be corrected or replaced.
• The customer has made an excess payment.
• Order is cancelled within allowed timelines.

3.2 Refund Timeline

• Approved refunds will be processed within 15 days after issue confirmation.
• Refund will be issued through the same payment mode used by the customer.

3.3 Deductions (If Applicable)

• Freight, loading/unloading charges.
• Production cost already incurred for customised orders.
• GST adjustments as per statutory norms.

4. Exchange Policy (If Material Cannot Be Rectified)

4.1 Exchange Conditions

    Exchange will be provided if:

• The material has confirmed defects and cannot be rectified, repaired, or corrected.
• The supplied material type or specification is wrong.

4.2 Exchange Process

• Exchange request can be raised after confirmation of issue by the QA team.
• Replacement material will be produced and delivered within standard production timelines.

5. Important Notes

• All materials must be inspected at the time of delivery.
• Standard tolerances of ±5% on GSM, micron, shade, and roll width apply to all packaging materials.
• G T Pack Industries is not responsible for defects caused by improper storage, humidity, heat, or filling machine settings.
• All disputes are subject to Greater Noida, Uttar Pradesh jurisdiction.